FAQ

We take quality concerns seriously and your satisfaction is important to us!   

Volition Beauty guarantees a replacement/refund policy on all purchases within 30 days upon receiving your package that ensures coverage for:

• ‌Lost items/misdeliveries (mistakes/lost by the courier as indicated by tracking). Note that misdeliveries/other incurred delivery issues due to incorrect/incomplete shipping information provided by the customer may not be covered
• ‌Damages due to packaging/mishandling by the courier
• Incorrect/incomplete order received
• ‌Any negative reaction upon using the product

What to do: Simply send us an email at service@volitionbeauty.com with your name, (order number starting with *R) and contact information so our customer support team can assist you with your return/refund request, etc.

Please note that you may be asked for a photo/video of the issue for review and documentation purposes depending on our product specialists and warehouse team’s discretion in order for them to validate your return/refund request. 

Instructions and a printable ship return label will be provided once the request is confirmed valid. 

IMPORTANT

• All kits and skin bundles are considered final sales which means they are not returnable;
• Any products purchased with store credits are also ineligible for return
• Products returned beyond the coverage of our return/refund policy will be subject to a restocking fee of $2 per item;
• Return shipping fees may have to be covered by the customer for some instances
• Shipping costs and state/custom duty taxes (if any) are non-refundable

Refunds will be processed as soon as the products are received back at our warehouse and confirmed to be in mint/resellable condition. Returns are usually processed within 5 days upon receipt and credit/debit card refunds can take up to 30 days depending on your bank's policies.

Shipment processing typically takes 1 business day. As for delivery time frames, note that it will depend on the shipping method you choose upon placing the order. For example, packages shipped via economic/standard shipping usually take 4-6 business days to arrive from the ship-out/order date while it's 2-3 business days for packages shipped via the expedited option. Orders via overnight shipping should arrive the next business day if placed before 11 AM ET. A shipping notification email will be sent to you as soon as your order is shipped. It will include a button to get you redirected to the courier's website for tracking updates and scheduled delivery date.

For shipping address change/update requests, kindly send an email to service@volitionbeauty.com along with your order number/contact information and our customer support team will attend to you shortly to process it for you.

NOTE: Cancellation/shipping information update requests are not guaranteed if not requested within 2 hours from the time of order especially if placed before 11 AM ET or if the order has already been packaged/shipped by the warehouse.

Discount/promotion codes cannot be used on already discounted items such as skincare bundles and kits. You can see that an item is already discounted if the original price is crossed out and a lower price is shown.

**Sitewide sales include products in the Shop, but exclude preorder campaigns in the Lab. 

Yes, we ship to the US and Canada.

For Canada shipments, however, please note Volition Beauty does not currently take duties or taxes on non-US destination orders upon purchase so you may be subject to pay your local governing body upon the arrival of your parcel. Therefore, Canadian customers are responsible for paying full taxes and tariffs upon the arrival of their package. This amount varies by territory and may be as high as 18% so we advise checking with your governing authority for more information.

We do not test on animals and are PETA Pink Bunny Certified Cruelty-Free. We strongly oppose animal testing and support pushing alternative testing methods forward. We hope all regulatory agencies will adopt them and see an end to animal testing.

Most of our products are vegan. If a product is vegan, it will be noted under the performance section.

Although we try to avoid gluten and gluten derivatives in our products, a few products may include them for performance. Unless otherwise specified in the Product or Campaign description, we cannot guarantee that the raw materials used may not have come into contact accidentally with gluten during their manufacturing process at our suppliers.

Volition products are formulated to be hypo-allergenic and non-comedogenic. Due to the nature of individual skin, we cannot claim or guarantee performance. If you have a specific concern, please email service@volitionbeauty.com before purchase, and we can help suggest a product suitable for your skin. Please consult your dermatologist if you have any concerns about allergies or specific skin issues.

You are vital to the creation of Volition. We are happy to hear you have enjoyed your Volition experience. Please share your feedback. Help build the Volition Collective! Rate and review a product: 1. Create or sign in to your Volition account. 2. Click the "write a review" button on the product page 3. Write your review and rate the product. Another great way to share is to post your comments to your favorite social media site, Another great way to share is post your comments to your favorite social media site by clicking on the icon and signing into your account.

Our brand promise is quality without harmful chemicals. Although we value high-performance and results-driven products, we will never formulate with Sulfates, Phthalates, Parabens, Nitrates, Coal Tar, Formaldehyde, Formaldehyde Releasing Agents, Oxybenzone, Ethanolamines (DEA/TEA/MEA/ETA), Retinol Palmitate, Synthetic Fragrances, Aluminum, Aluminum Chlorohydrate (Aluminum Salts), Talc, Hydroquinone, Triclosan, Triclocarban, BHA and BHT. All of our manufacturing partners and their facilities have been vetted for quality controls of the highest standards. Our teams’ decades of experience in the beauty business allows us to only pick the very best partners, who are the benchmark for quality within the industry. We ensure that we keep current on all ingredient and regulatory issues.

Click on 'SIGN IN' on the top right hand beside the search icon on our website, then from the popup, click on 'Forgot Your Password' to begin with the password resetting/recovery process. You will be asked to provide the email address for your Volition member account, so you can be sent an email with instructions to reset your password. 

We accept American Express, MasterCard, and Visa cards. You can also make payments via PayPal or Amazon Pay. 

For your convenience, all order information is under your account. If you have further inquiries, please send an email to service@volitionbeauty.com so our customer support team can assist you right away. 

Looking for more specific FAQ about The Lab and The Lounge? Click here.

Please send an email to service@volitionbeauty.com and our customer support team will be sure to take care of any account deactivation/deletion request promptly. 

Subscribing to a product means you receive the products on a regular schedule. Look and feel your best with a steady supply of your favorite products delivered straight to your doorstep. You are able to make any changes online whenever you need. With every subscription to a product, you’ll receive 10% off plus FREE standard shipping with every order.

When browsing on a product page, simply select the subscription option and select your preferred shipment frequency, then checkout as usual.

Please note email reminders are sent 7 days before your subscription's next renewal date, so you have time to make changes or cancel it up to 24 hours before the next automatic order placement. 

In your account profile, click "view" in your subscription section.

You can manage your next ship date, change the frequency, or cancel your subscription by clicking the “Edit” button in the Subscription section in your account profile. 

Visit the specific product you’d like to cancel and expand the “Cancel Subscription” section followed by clicking the “Cancel subscription” button.

A cancelation request must be done 48 hours before the next renewal date. 

Once canceled successfully, you will receive an email notification confirming the cancelation. 

All subscription orders require a valid credit or debit card payment. Alternative payment forms such as PayPal, Amazon Pay, or QuadPay cannot be accepted.

If the product is on sale upon adding it to your subscription order, you will receive the sale price for the initial order. All subsequent orders will be shipped at the price displayed at the time of each subsequent order. Promotional pricing is only valid during the timeframe advertised on volitionbeauty.com.

By placing this order, you agree to the terms and conditions of the Subscription program and authorize Volition Beauty to charge your credit/debit card for future orders at the frequency and quantity you selected. Subscription orders will automatically ship until you cancel.