FAQ

Yes, we are shipping! Our fulfillment center is practicing all CDC recommended steps to ensure a safe working environment. We are limiting to only two people on the floor packing at a given time, and they are social distancing over 30 ft apart. We are doing our absolute best to ship in a timely fashion - we are currently managing at 2-3 business day processing times for standard shipping.  For any questions on your order, please reach out to us at service@volitionbeauty.com. We are always here to help!

Please note that although our warehouse is processing in a timely manner, we use USPS as our shipping provider and they are seeing longer-than-usual shipping delays across the US and Canada. Due to USPS delays, please allows to 10-14 additional business days to receive your order. 

As a small business, we are so grateful for your support during this time. We hope you stay safe and healthy. If you have any comments, questions or concerns, please reach out to us.  

Volition has solved your problem of buying cosmetics online with our exclusive Proof Testers Program: https://volitionbeauty.com/pages/proof_tester. With every order, we include a generous sample of the product you purchased. This allows you to experience the texture, feel and, if applicable, the fragrance and/or color as well as try it with the other products in your regimen. If you like it (we know you will!), keep the full size. If you don’t like it, for whatever reason, don’t break the seal on the full-size product. Ship it back to us and we will give you a full refund. Volition has the most liberal return policy in the industry. It’s unprecedented. Other beauty sites or sites selling cosmetic products will not allow you to return any products. Not only are we so confident of our quality and efficacy, but we made trying it out at in the privacy of your home easy, simple and convenient. The following products are excluded from our Proof Tester Program but are still able to be returned within 30 days of purchase: Strawberry-C Serum, The Skincare Paintbrush, The Ultimate Anti-Aging Trio, The Best of Volition, The Restore & Repair Set, ACV Resurfacing Pads, Try-Me Pack: ACV Resurfacing Pads, Prismatic SPF 50 Grab-n-Go Trio, Mission Brows, Boomerang Sponges, Celery Green Cream, Dewy Skin Kit, Hibiscus Unspottable Correcting Oil, Neroli Complete Creme, Orangesicle Balancing Duo,  Dewy Skin Kit, Freshly Squeezed Duo, AM/PM Glow Duo, Volition Must-Haves, The Green Essentials, Holy Grail Mask Kit, Time For Balance, Daily Defense Duo, Bright Besties Duo, and Winter Survival Kit.

When you shop with us online, we provide free samples with orders when available. We do not mail out samples by request.

You are vital to the creation of Volition. We are happy to hear you have enjoyed your Volition experience. Please share your feedback. Help build the Volition Collective! Rate and review a product: 1. Create or sign in to your Volition account. 2. Click on the "write a review" link on the product page 3. Write your review and rate the product Another great way to share is post your comments to your favorite social media site but clicking on the icon and signing into your account.

Yes, we ship to the US and Canada. Please note the following regarding Canadian shipments:

 Volition Beauty does not currently take duties or taxes on non-US destination orders upon purchase and you will be subject to pay your local governing body upon arrival of your parcel. 

Canadian clients are responsible for paying full taxes and tariffs upon arrival of their package. This amount varies by territory and may be as high as 18%. Please check with your governing authority for more information.

 International orders over $75 qualify for free shipping.

Volition's offices are located in San Francisco, CA. Snail mail us here: 950 Lincoln Blvd #29321 San Francisco, CA 94129

Processing time typically takes 1 business day. For example, with standard shipping, orders will be delivered within 4-6 business days from when the order is placed. For expedited shipping, please allow 2-3 business days from when the order is placed. Overnight shipping will deliver the following business day for all orders placed before 11 am ET.

Volition is a fast-growing and innovative beauty company, which appreciates and values great talent. We are always looking to selectively expand our team with driven, creative and collaborative individuals that embrace our Brand’s principles. Please submit your resume to careers@volitionbeauty.com for consideration.

Although we try to avoid gluten and gluten derivatives in our products, there may be a few products that include them for performance. Unless otherwise specified in the Product or Campaign description, we cannot guarantee that the raw materials used may not have come into contact accidentally with gluten during their manufacturing process at our suppliers.

Volition products are formulated to be hypo-allergenic and non-comedogenic. Due to the nature of individual skin, we cannot claim or guarantee performance. If you have a specific concern, please email service@volitionbeauty.com prior to purchase and we can help suggest a product that is suitable for your skin. Please also consult your dermatologist if you have any concerns on possible allergies or specific skin issues.

Most of our products are vegan. If a product is vegan, it will be noted under the performance section.

Our brand promise is quality without harmful chemicals. Although we value high-performance and results-driven products, we will never formulate with Sulfates, Pthalates, Parabens, Nitrates, Coal Tar, Formaldehyde, Formaldehyde Releasing Agents, Oxybenzone, Ethanolamines (DEA/TEA/MEA/ETA), Retinol Palmitate, Synthetic Fragrances, Aluminum, Aluminum Chlorohydrate (Aluminum Salts), Talc, Hydroquinone, Triclosan, Triclocarban, BHA and BHT. All of our manufacturing partners and their facilities have been vetted for quality controls of the highest standards. Our teams’ decades of experience in the beauty business allows us to only pick the very best partners, who are the benchmark for quality within the industry. We ensure that we keep current on all ingredient and regulatory issues.

Promotion codes cannot be used on already discounted items. You can see if an item is already discounted by checking if the original price is crossed out and a lower price is shown.

We do not test on animals and are PETA Pink Bunny Certified Cruelty Free. We are strongly opposed to animal testing and support pushing alternative testing methods forward. We hope they will be adopted by all regulatory agencies and we will all see an end to animal testing.

Click on "Log In/Create Account" and click on "Forgot your password?. Follow the instructions and you will begin the new password recovery process.

We accept American Express, MasterCard, and Visa cards. We also accept Paypal.

For your convenience, all order information is under your account. If you have additional questions, please send your inquiry to service@volitionbeauty.com

We are always here to help! You can reach us during office hours, Mon-Fri 9am - 6pm PT, at (415) 902 5587. You can also email us at service@volitionbeauty.com any time.

Subscribing to a product means you receive the products on a regular schedule. Look and feel your best with a steady supply of your favorite products delivered straight to your doorstep. You are able to make any changes online whenever you need. With every subscription of a product, you’ll receive 10% off plus FREE shipping with every order.

When you’re browsing on a product page, simply select the subscription option and select your preferred shipment frequency and checkout as usual. We will send you an email reminder 7 days before your next shipment and you can cancel any order up to 24 hours before the next shipment.

You can manage your next ship date, change frequency, or cancel your subscription by clicking the “Edit” button in the Subscription section in your account profile. 

To cancel your subscription, visit the specific product you’d like to cancel and expand the “Cancel Subscription” section to click the “Cancel subscription” button.

A cancelation request must be done 48 hours before your next shipment date. 

Once you cancel your subscription, you will receive an email notification confirming the cancelation. 

All subscription orders require a valid credit or debit card payment. Alternative payment forms such as PayPal, Amazon Pay, or QuadPay cannot be accepted.

If a product is on sale when you add it to your subscription order, you will receive the sale price for the initial order. All subsequent orders will be shipped at the price displayed at the time of each subsequent order. Promotional pricing is only valid during the timeframe advertised on Volitionbeauty.com

By placing this order, you agree to the terms and conditions for the Subscription program and authorize Volition Beauty to charge your card for future orders at the frequency and quantity you selected. Subscription orders will automatically ship until you cancel.