FAQ

Return & Refund Policy

At Volition Beauty, your satisfaction is important to us. If you experience an issue with your order, we're here to help!

Return & Refund Eligibility

We accept return and refund requests within 30 days of receiving your order for the following reasons:

• Lost or Misdelivered Packages: Orders confirmed lost or incorrectly delivered by the shipping carrier, based on tracking information.

• Damaged Products: Products that arrive damaged during transit or have packaging-related issues.

• Incorrect or Incomplete Orders: Orders containing incorrect products or missing items.

• Adverse Reactions: Customers who experience an adverse reaction to a product, excluding reactions related to known or undisclosed allergies. We encourage customers to review the full ingredient list available on each product page before purchasing.

Returns of Unused or Unopened Products

We may accept returns of unused and unopened products within 30 days of delivery, provided the items are in their original packaging and in mint, resellable condition.

A $2 restocking fee per item will be deducted from the refund for approved returns of unused or unopened products.

For hygiene and safety reasons, opened or used products are not eligible for standard returns.

Return Shipping

Customers are responsible for return shipping costs for standard returns of unused or unopened products.

For confirmed damaged, incorrect, or incomplete orders, our Customer Service team will review the circumstances and provide an appropriate resolution, which may include a prepaid return shipping label or replacement.

Refund Processing

Once returned products are received and inspected, approved refunds will be processed to the original payment method within approximately 5 business days.

• The $2 restocking fee per item will be deducted from eligible returns of unused or unopened products.

• Original shipping charges are non-refundable.

• Applicable state sales tax on returned items will be refunded.

• Refund processing times may vary depending on your bank or payment provider.

How to Request a Return or Refund

To submit a request, please contact service@volitionbeauty.com within 30 days of receiving your order and provide the following information:

• Your order number (beginning with R)

• Full name and email address associated with your order

• Contact information

• Reason for your return or refund request

• Supporting photos or videos, if applicable

Our Customer Service team will review your request and provide further instructions.

We appreciate your understanding and thank you for choosing Volition Beauty!

NOTE: Shipment processing typically takes 12-24 business hours.

See below the delivery time frame for each shipping method we have available:

Standard: 3 - 5 business days

Expedited: 1 - 2 business days

Overnight: Next business day

Canada: 5 - 10 business days

The estimated date of arrival for each is also stated during checkout. 

A shipping notification email will be sent to you once your order is shipped. It will include a button to redirect you to the courier's website for tracking updates and scheduled delivery dates.

For any requests to cancel an order, update your shipping address, adjust item quantities, or add new products, please contact our Customer Support team at service@volitionbeauty.com. Be sure to include your order number so we can assist you as quickly as possible.

Please note: We cannot guarantee changes or cancellations if your request is received more than two hours after your order is placed. This is especially important for orders placed before 12:00 PM EST on weekdays or for any order that has already been packaged or shipped by our logistics team.

Discount/promotion codes cannot be used on already discounted items such as skincare bundles and kits. You can see that an item is already discounted if the original price is crossed out and a lower price is shown.

**Sitewide sales include products in the Shop, but exclude preorder campaigns in the Lab. 

Yes, we also ship to Canada. 

For Canada shipments, however, please note Volition Beauty currently does not take duties or taxes on non-US destination orders upon purchase so you may be subject to pay your local governing body upon the arrival of your parcel.

Therefore, Canadian customers are responsible for paying full taxes and tariffs upon the arrival of their package. This amount varies by territory and may be as high as 18% so we advise checking with your governing authority for more information.

Otherwise, note that many Volition products are already sold at www.socialitebeauty.ca and therefore can be bought directly in Canada without additional taxes and tariffs, and for shorter shipping lead times.

We do not test on animals and are PETA Pink Bunny Certified Cruelty-Free. We strongly oppose animal testing and support pushing alternative testing methods forward. We hope all regulatory agencies will adopt them and see an end to animal testing.

Most of our products are vegan. If a product is vegan, it will be noted under the performance section.

Although we try to avoid gluten and gluten derivatives in our products, a few products may include them for performance. Unless otherwise specified in the Product or Campaign description, we cannot guarantee that the raw materials used may not have come into contact accidentally with gluten during their manufacturing process at our suppliers.

Volition products are formulated to be hypo-allergenic and non-comedogenic. Due to the nature of individual skin, we cannot claim or guarantee performance. If you have a specific concern, please email service@volitionbeauty.com before purchase, and we can help suggest a product suitable for your skin. Please consult your dermatologist if you have any concerns about allergies or specific skin issues.

You are vital to the creation of Volition. We are happy to hear you have enjoyed your Volition experience. Please share your feedback. Help build the Volition Collective! Rate and review a product: 1. Create or sign in to your Volition account. 2. Click the "write a review" button on the product page 3. Write your review and rate the product. Another great way to share is to post your comments to your favorite social media site, Another great way to share is post your comments to your favorite social media site by clicking on the icon and signing into your account.

Our brand promise is quality without harmful chemicals. Although we value high-performance and results-driven products, we will never formulate with Sulfates, Phthalates, Parabens, Nitrates, Coal Tar, Formaldehyde, Formaldehyde Releasing Agents, Oxybenzone, Ethanolamines (DEA/TEA/MEA/ETA), Retinol Palmitate, Synthetic Fragrances, Aluminum, Aluminum Chlorohydrate (Aluminum Salts), Talc, Hydroquinone, Triclosan, Triclocarban, BHA and BHT. All of our manufacturing partners and their facilities have been vetted for quality controls of the highest standards. Our teams’ decades of experience in the beauty business allows us to only pick the very best partners, who are the benchmark for quality within the industry. We ensure that we keep current on all ingredient and regulatory issues.

Click on 'SIGN IN' on the top right hand beside the search icon on our website, then from the popup, click on 'Forgot Your Password' to begin with the password resetting/recovery process. You will be asked to provide the email address for your Volition member account, so you can be sent an email with instructions to reset your password. 

We accept American Express, MasterCard, and Visa cards. You can also make payments via PayPal or Amazon Pay. 

For your convenience, all order information is under your account. If you have further inquiries, please send an email to service@volitionbeauty.com so our customer support team can assist you right away. 

Please send an email to service@volitionbeauty.com and our customer support team will be sure to take care of any account deactivation/deletion request promptly. 

Subscribing to a product means you receive the products on a regular schedule. Look and feel your best with a steady supply of your favorite products delivered straight to your doorstep. You are able to make any changes online whenever you need. With every subscription to a product, you’ll receive 10% off plus FREE standard shipping with every order.

When browsing on a product page, simply select the subscription option and select your preferred shipment frequency, then checkout as usual.

Please note email reminders are sent 7 days before your subscription's next renewal date, so you have time to make changes or cancel it up to 24 hours before the next automatic order placement. 

In your account profile, click "view" in your subscription section.

You can manage your next ship date, change the frequency, or cancel your subscription by clicking the “Edit” button in the Subscription section in your account profile. 

Visit the specific product you’d like to cancel and expand the “Cancel Subscription” section followed by clicking the “Cancel subscription” button.

A cancelation request must be done 48 hours before the next renewal date. 

Once canceled successfully, you will receive an email notification confirming the cancelation. 

All subscription orders require a valid credit or debit card payment. Alternative payment forms such as PayPal, Amazon Pay, or QuadPay cannot be accepted.

If the product is on sale upon adding it to your subscription order, you will receive the sale price for the initial order. All subsequent orders will be shipped at the price displayed at the time of each subsequent order. Promotional pricing is only valid during the timeframe advertised on volitionbeauty.com.

By placing this order, you agree to the terms and conditions of the Subscription program and authorize Volition Beauty to charge your credit/debit card for future orders at the frequency and quantity you selected. Subscription orders will automatically ship until you cancel. 

The Lab features breakthrough beauty product ideas from our Innovators. All of these ideas need your support in order to get formulated. If you like an idea, show your support by Pre-Ordering the product.

Please note all products in The Lab are in progress and not final. Price, size, and ship date are subject to change.

If you are interested in being one of the first people to get their hands on a product before anyone else, show your support by pre-ordering it at a discounted price. Payment for pre-orders is collected at checkout. Products in the campaign/preorder period still have a goal they must meet in order to be made, so spread the word for it to become a reality!

It becomes a Volition Beauty product that we sell in our assortment!

Please click the ? button next to "Pre-Order" for more information on its estimated ship date.

You will receive Volition store credit.

You can view all pre-orders on your Volition account profile under Orders.

There is a Pre-Order limit of two units per customer to ensure that each purchase represents the collective voices of the Volition community.

Looking for more specific FAQ for The Lounge? Click here.