Volition Beauty. Frequently asked questions.

I’m nervous about buying beauty online. Can I try the products before I buy?
Volition has solved your problem of buying cosmetics online with our exclusive Proof Testers Program: http://volitionbeauty.com/pages/proof_tester. With every order, we include a generous sample of the product you purchased. This allows you to experience the texture, feel and, if applicable, the fragrance and/or color as well as try it with the other products in your regimen. If you like it (we know you will!), keep the full size. If you don’t like it, for whatever reason, don’t break the seal on the full size product. Ship it back to us and we will give you a full refund. Volition has the most liberal return policy in the industry. It’s unprecedented. Other beauty sites or sites selling cosmetic products will not allow you to return any products. Not only are we so confident of our quality and efficacy, but we made trying it out at in the privacy of your home easy, simple and convenient. The following products are excluded from our Proof Tester Program but are still able to be returned within 30 days of purchase: Strawberry-C Serum, Volition Essentials Kit, Volition Rose Gold Cuff, The Passport Collection, The Skincare Paintbrush, The Ultimate Anti-Aging Trio, The Best of Volition, The Restore & Repair Set, The Body Kit, The Global Finds, ACV Resurfacing Pads, Try-Me Pack: ACV Resurfacing Pads, Mask & Splash Headband, Prismatic SPF 50 Grab-n-Go Trio, Missions Brows, Glow Essential Duo, Boomerang Sponges, Summer Daze Duo, Celery Green Cream and Double Edged Eyeliner Pen.
What is the Volition return policy?
Your satisfaction is important to us. We have developed a special testing program with our Proof Testers. You will receive your order with a sample tester of the exact product you have bought. Try that sample and see if you want to keep the full size. If you like the product then break the seal and use/keep the full size. If you are not satisfied then return the unopened and unused product within 30 days for a product refund. Please email customer service to process the return at service@volitionbeauty.com. Instructions and a printable ship return label will be provided. Once the product is received back at our warehouse, your credit will be processed. Returns are processed within 5 business days of receipt. Credit card refunds can take up to 30 days depending on your bank’s policies. If a free gift is applied, it must be returned unused with any purchased items to receive a full refund. All kits are excluded from additional promo codes, free gifts and discounts.
How can I receive samples?
When you shop with us online, we provide free samples with orders when available. We do not mail out samples by request.
How do I share my great Volition experience or favorite products?
You are vital to the creation of Volition. We are happy to hear you have enjoyed your Volition experience. Please share your feedback. Help build the Volition Collective! Rate and review a product: 1. Create or sign in to your Volition account. 2. Click on the "write a review" link on the product page 3. Write your review and rate the product Another great way to share is post your comments to your favorite social media site but clicking on the icon and signing into your account.
Do you ship internationally?
Yes, we ship to the US and Canada. Please note the following regarding Canadian shipments:

 Volition Beauty does not currently take duties or taxes on non-US destination orders upon purchase and you will be subject to pay your local governing body upon arrival of your parcel. 

Canadian clients are responsible for paying full taxes and tariffs upon arrival of their package. This amount varies by territory and may be as high as 18%. Please check with your governing authority for more information.

 International orders over $75 qualify for free shipping.
Where are your offices located?
Volition's offices are located in San Francisco, CA. Snail mail us here: 950 Lincoln Blvd #29321 San Francisco, CA 94129
How much do you charge for shipping and handling?
We are currently offering free standard shipping on all purchases and returns. Expedited shipping services are available for a fee: 1-2 business days - $10 and overnight - $25.
How long does it take to receive my order?
Processing time typically takes 1 business day. For example, with standard shipping, orders will be delivered within 4-6 business days from when the order is placed. For expedited shipping, please allow 2-3 business days from when the order is placed. Overnight shipping will deliver the following business day for all orders placed before 11 am ET.
Do you charge sales tax on my purchases?
We charge sales tax for products shipped to California and Michigan.
Are there career opportunities within Volition?
Volition is a fast-growing and innovative beauty company, which appreciates and values great talent. We are always looking to selectively expand our team with driven, creative and collaborative individuals that embrace our Brand’s principles. Please submit your resume to careers@volitionbeauty.com for consideration.
Are Volition products gluten free?
Although we try to avoid gluten and gluten derivatives in our products, there may be a few products that include them for performance. Unless otherwise specified in the Product or Campaign description, we cannot guarantee that the raw materials used may not have come into contact accidentally with gluten during their manufacturing process at our suppliers.
Are Volition products hypo-allergenic and non-comedogenic?
Volition products are formulated to be hypo-allergenic or non-comedogenic. Due to the nature of individual skin, we cannot claim or guarantee performance. If you have a specific concern, please email service@volitionbeauty.com prior to purchase and we can help suggest a product that is suitable for your skin. Please also consult your dermatologist if you have any concerns on possible allergies or specific skin issues.
Are Volition products vegan?
Most of our products are vegan. If a product is vegan, it will be noted under the performance section.
What are Volition's formulation guidelines?
Our brand promise is quality without harmful chemicals. Although we value high-performance and results-driven products, we will never formulate with Sulfates, Pthalates, Parabens, Nitrates, Coal Tar, Formaldehyde, Formaldehyde Releasing Agents, Oxybenzone, Ethanolamines (DEA/TEA/MEA/ETA), Retinol Palmitate, Synthetic Fragrances, Aluminum, Aluminum Chlorohydrate (Aluminum Salts), Talc, Hydroquinone, Triclosan, Triclocarban, BHA and BHT. All of our manufacturing partners and their facilities have been vetted for quality controls of the highest standards. Our teams’ decades of experience in the beauty business allows us to only pick the very best partners, who are the benchmark for quality within the industry. We ensure that we keep current on all ingredient and regulatory issues.
Can I use promotion codes for any product?
Promotion codes cannot be used on already discounted items. You can see if an item is already discounted by checking if the original price is crossed out and a lower price is shown.
Does Volition test on animals?
We do not test on animals and are PETA Pink Bunny Certified Cruelty Free. We are strongly opposed to animal testing and support pushing alternative testing methods forward. We hope they will be adopted by all regulatory agencies and we will all see an end to animal testing.
What should I do if I've forgotten my account password?
Click on "Log In/Create Account" and click on "Forgot your password?. Follow the instructions and you will begin the new password recovery process.
What credit cards are accepted on your site?
We accept American Express, MasterCard, and Visa cards. We also accept Paypal.
Who can I contact if I have questions about credit charges, order status, or returns and refunds?
For your convenience, all order information is under your account. If you have additional questions, please send your inquiry to service@volitionbeauty.com
Cannot find the answer to your question or prefer to chat live?
We are always here to help! You can reach us during office hours, Mon-Fri 9am - 6pm PT, at (415) 902 5587. You can also email us at service@volitionbeauty.com any time.
What types of ideas can I submit?
It doesn’t matter if it’s an exotic ingredient you’ve discovered in your travels, a crazy chemical formula or a beauty product that you wish was on the market but isn’t. Volition wants to create the best, most innovative, most cutting-edge beauty products. Help us figure out what those should be.
How does my idea get chosen to be developed?
Once you submit your idea, our staff reviews it for feasibility, brand fit and market potential. If your idea is chosen for development, Volition works with you to develop the concept, the product profile, the Campaign and, eventually, the Prototype. Our network of product developers - chemists, R&D teams, labs - are all highly respected in the cosmetics industry and have significant experience formulating products that are probably sitting on your vanity right now. After your product is posted as a Campaign, our community weighs in. If your Campaign gets enough support, we make it and you share in the success. Even if your idea doesn’t have a successful Campaign the first time around, you will still receive valuable feedback from the Volition community and Partners. Use it to refine your idea or to submit an entirely new one!
Will someone steal my idea?
We’re making beauty more democratic and accessible by allowing beauty junkies and regular people bring their ideas to store shelves. Can we guarantee that someone reading your idea in one of our Campaigns won’t steal it and try to make something similar? Well, no. But by the time we bring your idea to Campaign, we are probably at prototype, which is leaps and bounds beyond anyone else. In addition, beauty brands typically need 3-6 months to get a product to market. Because of our vast network of development and manufacturing partners, we’ve cut that time down to 3-6 weeks. No one can beat our time to market and, therefore, the innovation and newness of our products.
What are the rules for voting for a campaign?
The following points outline the rules and regulations of the Volition Beauty voting platform. Innovators who violate these rule are subject to consequences including but not limited to their campaign being terminated. Individuals who violate these rules may be suspended or banned from voting on Volition Beauty’s platform. All votes must be voluntary and uncompensated. Votes may not be cast by any automated method. Entrants may vote for their own entries but may not compensate anyone in exchange for votes, or otherwise obtain votes through fraud, coercion, or other unfair means. Each individual is limited to one vote. Any votes submitted by the same individual will be automatically detected and flagged. Volition Beauty reserves the right to exclude any votes that have been obtained in violation of these Rules and the eligibility of any vote is at the sole discretion of Volition Beauty. Volition Beauty’s decision in relation to all matters affecting the final voting decision is final.
Terms and Conditions for Volition X Silpada Giveaway
NO PURCHASE NECESSARY TO ENTER OR WIN. MAKING A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW. 1. PROMOTION DESCRIPTION: The SILPADA X VOLITION Sweepstakes (the "Sweepstakes") begins on September 25, 2019 at 12:01am Eastern Standard Time and ends on September 29, 2019 at 11:59pm Pacific Standard Time (the "Promotion Period"). The sponsor of this Sweepstakes is Volition ("Sponsor"). By participating in the Sweepstakes, each entrant (“Entrant”) unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of all entries and the overall administration of the Sweepstakes. Entrants should look solely to Sponsor with any questions, comments or problems related to the Sweepstakes. Sponsor may be reached by email at service@volitionbeauty.com during the Promotion Period. The promotion is in no way sponsored, endorsed, administered by or associated with Facebook or Instagram. Participants agree to release Facebook and Instagram of any and all liability. Upon entry Entrant agrees to grant to Sponsor, Silpada, and each of their agents and others working on their behalf the right to use the Registered Contestant’s name for advertising and marketing purposes, including on the Promotion Site, without additional compensation, unless otherwise prohibited by law. Unless a Registered Contestant otherwise opts out, Sponsor and its designees may use the Registered Contestant’s physical and/or e-mail address to contact the Registered Contestant regarding Sponsor’s services and other offers and/or promotions. 2. ELIGIBILITY: The Sweepstakes is open to legal residents of the continental United States and Canada who are 18 years of age or older, and prizes will only be awarded and delivered to addresses within said location. Sponsor, and its parent, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (the "Promotion Entities"), are ineligible to enter the Sweepstakes or win a prize. Household Members and Immediate Family Members of such individuals are also not eligible to enter or win. "Household Members" shall mean those people who share the same residence at least three months a year. "Immediate Family Members" shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. This Sweepstakes is subject to all applicable federal, state and local laws and regulations and is void where prohibited or restricted by law. 3. PRIZES: Grand Prize: One (1) winner will receive one (1) Silpada gift card valued at $500.00 and one (1) Volition gift card valued at $500.00 - Total value of grand prize is $500.00 Prizes cannot be transferred, redeemed for cash or substituted by winner. Sponsor reserves the right in its sole and absolute discretion to award a substitute prize of equal or greater value if the prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason. The ARV of the prize represents Sponsor's good faith determination. That determination is final and binding and cannot be appealed. If the actual value of the prize turns out to be less than the stated ARV, the difference will not be awarded in cash. Sponsor makes no representation or warranty concerning the appearance, safety or performance of any prize awarded. Restrictions, conditions, and limitations may apply. Sponsor will not replace any lost or stolen prize items. All federal, state and/or local taxes, fees, and surcharges are the sole responsibility of the prize winner. Failure to comply with the Official Rules will result in forfeiture of the prize. 4. HOW TO ENTER: Visit URL during the promotional period and complete all requirements as specified by the Sponsor. To enter without purchase, mail a postcard containing your name, email address, and phone number (“Entry Information”) to: Volition Beauty 475 Gate 5 Road, Suite 214 Sausalito, CA 94965 Any attempt by an Entrant to obtain additional entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void all of Entrant's entries and Entrant may be disqualified from all participation in the Sweepstakes. Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be received by the Sponsor by the end of the Promotion Period in order to participate. Sponsor's database clock will be the official timekeeper for this Sweepstakes. 5. WINNER SELECTION: The Winner of the Sweepstakes will be selected in a random drawing from among all eligible Entries received throughout the Promotion Period. The random drawing will be conducted approximately two days after the Promotion Period by Sponsor or its designated representatives, whose decisions are final. Odds of winning will vary depending on the number of eligible Entries received. 6. WINNER NOTIFICATION: Winners will be notified by email at the email address provided approximately one week after the random drawing. Winners must accept a prize by email as directed by Sponsor within one week of notification. Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any email account. Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. The potential prize winner will be required to sign and return an affidavit of eligibility and release of liability and a publicity release. No substitution or transfer of a prize is permitted except by Sponsor. 7. PRIVACY: Any personal information supplied by you will be subject to the privacy policy of the Sponsor posted at https://volitionbeauty.com/pages/privacy_policy/. By entering the Giveaway, you grant Sponsor permission to share your email address and any other personally identifiable information with the other Promotion Entities for the purpose of administration and prize fulfillment, including use in a publicly available Winners list. 8. LIMITATION OF LIABILITY: Sponsor assumes no responsibility or liability for (a) any incorrect or inaccurate entry information, or for any faulty or failed electronic data transmissions; (b) any unauthorized access to, or theft, destruction or alteration of entries at any point in the operation of this Sweepstakes; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, camera, computers or providers utilized in any aspect of the operation of the Sweepstakes; (d) inaccessibility or unavailability of any network or wireless service, the Internet or website or any combination thereof; (e) suspended or discontinued Internet, wireless or landline phone service; or (f) any injury or damage to participant's or to any other person’s computer or mobile device which may be related to or resulting from any attempt to participate in the Sweepstakes or download of any materials in the Sweepstakes. If, for any reason, the Sweepstakes is not capable of running as planned for reasons which may include, without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Sweepstakes, the Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Sweepstakes in whole or in part. In such event, Sponsor shall immediately suspend all drawings and prize awards, and Sponsor reserves the right to award any remaining prizes (up to the total ARV as set forth in these Official Rules) in a manner deemed fair and equitable by Sponsor. Sponsor and Promotion Entities shall not have any further liability to any participant in connection with the Sweepstakes. 9. WINNER LIST/OFFICIAL RULES: To obtain a copy of the Winner List or a copy of these Official Rules, send your request along with a stamped, self-addressed envelope to Volition Beauty 475 Gate 5 Road, Suite 214 Sausalito, CA 94965 Requests for the names of the winners must be received no later than November 30, 2019.