I’m nervous about buying beauty online. Can I try the products before I buy?
Volition has solved your problem of buying cosmetics online with our exclusive Proof Testers Program: http://volitionbeauty.com/pages/proof_tester.
With every order, we include a generous sample of the product you purchased. This allows you to experience the texture, feel and, if applicable, the fragrance and/or color as well as try it with the other products in your regimen. If you like it (we know you will!), keep the full size. If you don’t like it, for whatever reason, don’t break the seal on the full size product. Ship it back to us and we will give you a full refund.
Volition has the most liberal return policy in the industry. It’s unprecedented. Other beauty sites or sites selling cosmetic products will not allow you to return any products. Not only are we so confident of our quality and efficacy, but we made trying it out at in the privacy of your home easy, simple and convenient.
What is the Volition return policy?
Your satisfaction is important to us. We have developed a special testing program with our Proof Testers. You will receive your order with a sample tester of the exact product you have bought. Try that sample and see if you want to keep the full size. If you like the product then break the seal and use/keep the full size. If you are not satisfied then return the unopened and unused product within 30 days for a product refund. Please email customer service to process the return at firstname.lastname@example.org. Instructions and a printable ship return label will be provided. Once the product is received back at our warehouse, your credit will be processed. Returns are processed within 5 business days of receipt. Credit card refunds can take up to 30 days depending on your bank’s policies.
How can I receive samples?
When you shop with us online, we provide free samples with orders when available. We do not mail out samples by request.
You are vital to the creation of Volition. We are happy to hear you have enjoyed your Volition experience. Please share your feedback. Help build the Volition Collective!
Rate and review a product:
1. Create or sign in to your Volition account.
2. Click on the "write a review" link on the product page
3. Write your review and rate the product
Another great way to share is post your comments to your favorite social media site but clicking on the icon and signing into your account.
Where are your offices located?
Volition's offices are located in San Francisco, CA. Snail mail us here:
950 Lincoln Blvd #29321
San Francisco, CA 94129
How much do you charge for shipping and handling?
As a thank-you to our early customers, we are waiving our flat-fee shipping rate on all purchases for a limited time. Expedited shipping (1-2 business days) is $10; Overnight $25.
How long does it take to receive my order?
Processing time typically takes 1 business day. For example, with standard shipping, orders will be delivered within 4-6 business days from when the order is placed. For expedited shipping, please allow 2-3 business days from when the order is placed. Overnight shipping will deliver the following business day for all orders placed before 11 am ET.
Do you ship internationally?
We are working on it! But, unfortunately, we do not currently ship outside of the United States
Do you charge sales tax on my purchases?
We charge sales tax for products shipped to California and Michigan.
Are there career opportunities within Volition?
Volition is a fast-growing and innovative beauty company, which appreciates and values great talent. We are always looking to selectively expand our team with driven, creative and collaborative individuals that embrace our Brand’s principles. Please submit your resume to email@example.com for consideration.
Are Volition products gluten free?
Although we try to avoid gluten and gluten derivatives in our products, there may be a few products that include them for performance. Unless otherwise specified in the Product or Campaign description, we cannot guarantee that the raw materials used may not have come into contact accidentally with gluten during their manufacturing process at our suppliers.
Are Volition products hypo-allergenic and non-comedogenic?
Volition products are formulated to be hypo-allergenic or non-comedogenic. Due to the nature of individual skin, we cannot claim or guarantee performance. If you have a specific concern, please email firstname.lastname@example.org prior to purchase and we can help suggest a product that is suitable for your skin. Please also consult your dermatologist if you have any concerns on possible allergies or specific skin issues.
Are Volition products vegan?
Most of our products are vegan. If a product is vegan, it will be noted under the performance section.
What are Volition's formulation guidelines?
Our brand promise is quality without harmful chemicals. Although we value high-performance and results-driven products, we will never formulate with sulfates, pthalates, parabens, nitrates, coal tar, formaldehyde, BHA and BTA.
All of our manufacturing partners and their facilities have been vetted for quality controls of the highest standards. Our teams’ decades of experience in the beauty business allows us to only pick the very best partners, who are the benchmark for quality within the industry. We ensure that we keep current on all ingredient and regulatory issues.
Does Volition test on animals?
We do not test on animals and are PETA Pink Bunny Certified Cruelty Free. We are strongly opposed to animal testing and support pushing alternative testing methods forward. We hope they will be adopted by all regulatory agencies and we will all see an end to animal testing.
What should I do if I've forgotten my account password?
Click on "Log In/Create Account" and click on "Forgot your password?. Follow the instructions and you will begin the new password recovery process.
What credit cards are accepted on your site?
We accept American Express, MasterCard, and Visa cards. We also accept Paypal.
Who can I contact if I have questions about credit charges, order status, or returns and refunds?
For your convenience, all order information is under your account. If you have additional questions, please send your inquiry to email@example.com
Cannot find the answer to your question or prefer to chat live?
We are always here to help! You can reach us during office hours, Mon-Fri 9am - 6pm PT, at (415) 902 5587. You can also email us at firstname.lastname@example.org any time.
What types of ideas can I submit?
It doesn’t matter if it’s an exotic ingredient you’ve discovered in your travels, a crazy chemical formula or a beauty product that you wish was on the market but isn’t. Volition wants to create the best, most innovative, most cutting-edge beauty products. Help us figure out what those should be.
How does my idea get chosen to be developed?
Once you submit your idea, our staff reviews it for feasibility, brand fit and market potential. If your idea is chosen for development, Volition works with you to develop the concept, the product profile, the Campaign and, eventually, the Prototype. Our network of product developers - chemists, R&D teams, labs - are all highly respected in the cosmetics industry and have significant experience formulating products that are probably sitting on your vanity right now.
After your product is posted as a Campaign, our community weighs in. If your Campaign gets enough support, we make it and you share in the success. Even if your idea doesn’t have a successful Campaign the first time around, you will still receive valuable feedback from the Volition community and Partners. Use it to refine your idea or to submit an entirely new one!
Will someone steal my idea?
We’re making beauty more democratic and accessible by allowing beauty junkies and regular people bring their ideas to store shelves. Can we guarantee that someone reading your idea in one of our Campaigns won’t steal it and try to make something similar? Well, no. But by the time we bring your idea to Campaign, we are probably at prototype, which is leaps and bounds beyond anyone else. In addition, beauty brands typically need 3-6 months to get a product to market. Because of our vast network of development and manufacturing partners, we’ve cut that time down to 3-6 weeks. No one can beat our time to market and, therefore, the innovation and newness of our products.